Previous incidents

This incident is now resolved; the reported increase in terminal creation failures was traced to a device-level configuration setting on a small number of devices rather than a service issue. Card-present transactions on existing terminals were not impacted, and no further action is required.

This incident can be marked as resolved, with no issues for the last couple of hours. We will continue to monitor closely and apologise for any inconvenience caused.

The provider has resolved this incident. Thank you for your patience — please reach out to your Surfboard contact with any questions.

Payments are going through without increased failure rates. We are monitoring closely to confirm full recovery.

We are currently experiencing degraded performance in transaction processing. Investigation is underway.