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Degraded Performance on checkPaymentStatus

Nov 21 at 11:30am CET
Affected services
Transaction Processing & API
Service Gateway

Resolved
Nov 21 at 11:30am CET

For a period of 9 minutes from 10:19:09.004Z (first instance of failure) to 10:28:33.741Z (final instance of failure), we had 23% percentage of “checkPaymentStatus” and "updateOrder" requests that were failing with the following response affecting 44 merchants. This issue is now resolved and is working normal. We are sorry for any issues this might have caused.