Back to overview
Resolved

Degraded API performance

Sep 22, 2026 at 4:43pm UTC
Affected services
Service Gateway

Resolved
Sep 22, 2026 at 5:18pm UTC

The earlier issue causing intermittent timeouts and degraded performance for transaction processing and API requests has now been resolved, and services have fully recovered. We apologise for any inconvenience caused.

Updated
Sep 22, 2026 at 5:07pm UTC

We are currently investigating reports of degraded performance affecting some card-present terminals, which may result in intermittent timeouts. Our team is actively looking into the issue and we will provide a further update as soon as we have more information.

Updated
Sep 22, 2026 at 4:52pm UTC

The earlier issue causing intermittent timeouts and degraded performance for transaction processing and API requests has now been resolved, and services have fully recovered. We apologise for any inconvenience caused.

Created
Sep 22, 2026 at 4:43pm UTC

We are currently investigating reports of degraded performance affecting our transaction processing and API, which may result in intermittent timeouts. Our team is actively looking into the issue and we will provide an update as soon as we have more information.