Incidents | Surfboard Payments AB Incidents reported on status page for Surfboard Payments AB https://status.surfboardpayments.com/ https://d1lppblt9t2x15.cloudfront.net/logos/dd00cd8b4cdc86683e835a12a6994443.png Incidents | Surfboard Payments AB https://status.surfboardpayments.com/ en Merchant Portal recovered https://status.surfboardpayments.com/ Sat, 11 Oct 2025 20:28:55 +0000 https://status.surfboardpayments.com/#07c5ca664040cc766eab64845d693ef45997949f370bf30042b26275185f40d8 Merchant Portal recovered Merchant Portal went down https://status.surfboardpayments.com/ Sat, 11 Oct 2025 20:28:23 +0000 https://status.surfboardpayments.com/#07c5ca664040cc766eab64845d693ef45997949f370bf30042b26275185f40d8 Merchant Portal went down Merchant Portal recovered https://status.surfboardpayments.com/ Sat, 11 Oct 2025 11:57:14 +0000 https://status.surfboardpayments.com/#a3beb34b025fe89ffa51262202676a3778210c759c31d85760fc233a34321277 Merchant Portal recovered Merchant Portal went down https://status.surfboardpayments.com/ Sat, 11 Oct 2025 11:56:44 +0000 https://status.surfboardpayments.com/#a3beb34b025fe89ffa51262202676a3778210c759c31d85760fc233a34321277 Merchant Portal went down Degraded performance in Google Cloud SQL https://status.surfboardpayments.com/incident/725184 Tue, 16 Sep 2025 09:47:00 -0000 https://status.surfboardpayments.com/incident/725184#955180a219279ea3cb7bed3414955c4efda790ac4c1047968f996c962dcc91f8 We are facing degraded performance in Google Cloud SQL Authentication Merchant Portal recovered https://status.surfboardpayments.com/ Mon, 01 Sep 2025 11:47:32 +0000 https://status.surfboardpayments.com/#702ad651a774f922df66f6b14d845d411ba6a411daade6744d707a5f228b5aba Merchant Portal recovered Merchant Portal went down https://status.surfboardpayments.com/ Mon, 01 Sep 2025 11:46:14 +0000 https://status.surfboardpayments.com/#702ad651a774f922df66f6b14d845d411ba6a411daade6744d707a5f228b5aba Merchant Portal went down Merchant Portal recovered https://status.surfboardpayments.com/ Mon, 01 Sep 2025 11:37:23 +0000 https://status.surfboardpayments.com/#0fcaaf050509503387a40a823a5d697b02d50502d6069381030f8c0c240a4e75 Merchant Portal recovered Merchant Portal went down https://status.surfboardpayments.com/ Mon, 01 Sep 2025 11:36:20 +0000 https://status.surfboardpayments.com/#0fcaaf050509503387a40a823a5d697b02d50502d6069381030f8c0c240a4e75 Merchant Portal went down Merchant Portal recovered https://status.surfboardpayments.com/ Thu, 14 Aug 2025 15:25:04 +0000 https://status.surfboardpayments.com/#5e5193523bbeef04a17e56ab5fe2d6bc51bae71d6140033623581090a3d3bf1b Merchant Portal recovered Merchant Portal went down https://status.surfboardpayments.com/ Thu, 14 Aug 2025 15:24:19 +0000 https://status.surfboardpayments.com/#5e5193523bbeef04a17e56ab5fe2d6bc51bae71d6140033623581090a3d3bf1b Merchant Portal went down Merchant Portal recovered https://status.surfboardpayments.com/ Fri, 08 Aug 2025 19:45:21 +0000 https://status.surfboardpayments.com/#451646b4a1244b42e64041ce150d009e65454e4baa40387071806d90b3f7fe62 Merchant Portal recovered Merchant Portal went down https://status.surfboardpayments.com/ Fri, 08 Aug 2025 19:44:46 +0000 https://status.surfboardpayments.com/#451646b4a1244b42e64041ce150d009e65454e4baa40387071806d90b3f7fe62 Merchant Portal went down Merchant Portal recovered https://status.surfboardpayments.com/ Fri, 01 Aug 2025 10:26:49 +0000 https://status.surfboardpayments.com/#c6c5ccf9f07165903efbb58e81adf2d8f0a786ccd9b3498910d9a5a1ad2c47e7 Merchant Portal recovered Merchant Portal went down https://status.surfboardpayments.com/ Fri, 01 Aug 2025 10:26:29 +0000 https://status.surfboardpayments.com/#c6c5ccf9f07165903efbb58e81adf2d8f0a786ccd9b3498910d9a5a1ad2c47e7 Merchant Portal went down Degraded Performance in Payments Processing https://status.surfboardpayments.com/incident/488043 Sat, 28 Dec 2024 10:45:00 -0000 https://status.surfboardpayments.com/incident/488043#b160fe1b104740dad6512a824616f39a42e5ad37e38a6726ebf1dfd23518fe67 We notice timeouts on our Payments API Update: The system is processing online orders but terminal orders still fail Update: The system is processing most orders with some errors Update: The system is fully restored Degraded Performance in Payments Processing https://status.surfboardpayments.com/incident/488043 Sat, 28 Dec 2024 10:45:00 -0000 https://status.surfboardpayments.com/incident/488043#b160fe1b104740dad6512a824616f39a42e5ad37e38a6726ebf1dfd23518fe67 We notice timeouts on our Payments API Update: The system is processing online orders but terminal orders still fail Update: The system is processing most orders with some errors Update: The system is fully restored Degraded Performance in Payments Processing https://status.surfboardpayments.com/incident/488043 Sat, 28 Dec 2024 10:45:00 -0000 https://status.surfboardpayments.com/incident/488043#b160fe1b104740dad6512a824616f39a42e5ad37e38a6726ebf1dfd23518fe67 We notice timeouts on our Payments API Update: The system is processing online orders but terminal orders still fail Update: The system is processing most orders with some errors Update: The system is fully restored Degraded Performance in Payments Processing https://status.surfboardpayments.com/incident/488043 Sat, 28 Dec 2024 10:45:00 -0000 https://status.surfboardpayments.com/incident/488043#b160fe1b104740dad6512a824616f39a42e5ad37e38a6726ebf1dfd23518fe67 We notice timeouts on our Payments API Update: The system is processing online orders but terminal orders still fail Update: The system is processing most orders with some errors Update: The system is fully restored Degraded Performance on API and Payments https://status.surfboardpayments.com/incident/441725 Wed, 09 Oct 2024 09:45:00 -0000 https://status.surfboardpayments.com/incident/441725#a97c9281a37999f480bc7bd4a161be5fd9d8b2db5f7f525051cb9705e7038989 We were noticing an increase in timeouts than usual. Update: This is resolved. Degraded Performance on API and Payments https://status.surfboardpayments.com/incident/441725 Wed, 09 Oct 2024 09:45:00 -0000 https://status.surfboardpayments.com/incident/441725#a97c9281a37999f480bc7bd4a161be5fd9d8b2db5f7f525051cb9705e7038989 We were noticing an increase in timeouts than usual. Update: This is resolved. We have degraded performance on some of our APIs https://status.surfboardpayments.com/incident/438772 Thu, 03 Oct 2024 16:50:00 -0000 https://status.surfboardpayments.com/incident/438772#0dacf5569bf174f20b68609683a86b5575b38ff44b9815bdb4d6f310716e6a11 Payment processing is degraded. We are investigating this issue All systems have been stable for the last 15 minutes, We have degraded performance on some of our APIs https://status.surfboardpayments.com/incident/438772 Thu, 03 Oct 2024 13:05:00 -0000 https://status.surfboardpayments.com/incident/438772#9ebb875bf535dc5e6e33d4a5b307cbcdd3ccbe3f421f57fd43bec0a2cbd7461a We are actively looking into resolving this. Update: The system is fairly stable now. We are actively monitoring the system Update: This issue is ongoing and we are seeing higher amount of failures. Update: The system is now fully up and everything is functioning as normal Certain terminals are facing a timeout error on transactions. https://status.surfboardpayments.com/incident/311403 Thu, 11 Jan 2024 16:33:00 -0000 https://status.surfboardpayments.com/incident/311403#633ec08f9aee5c83eec5e4e8586f5b87619d19c0a2c138dc24676965653af20f We have transactions failing on certain terminals because of timeouts. All systems are operational and transactions seem to go through in other cases. **Update 1:** We see different terminals face the issue on one transaction and processing fine after the first transaction. **Update 2:** This issue is resolved currently Degraded performance on Network Calls https://status.surfboardpayments.com/incident/302842 Wed, 20 Dec 2023 12:20:00 -0000 https://status.surfboardpayments.com/incident/302842#f856ac9185a9584540519dc6ea056971d70decbc3015051aaa44182cffb29a01 We are seeing timeout errors impacting the API. Update: This was caused due to a Kubernetes node restart. We are investigating as to why this happened and will provide an update. All services are operational now, System Downtime https://status.surfboardpayments.com/incident/297266 Thu, 07 Dec 2023 13:50:00 -0000 https://status.surfboardpayments.com/incident/297266#62f9a35e24321f1289a1a68692d66a8483f12b29af447c0fcad004477a5eed2f All services are back up and running System Downtime https://status.surfboardpayments.com/incident/297266 Thu, 07 Dec 2023 13:50:00 -0000 https://status.surfboardpayments.com/incident/297266#62f9a35e24321f1289a1a68692d66a8483f12b29af447c0fcad004477a5eed2f All services are back up and running System Downtime https://status.surfboardpayments.com/incident/297266 Thu, 07 Dec 2023 13:50:00 -0000 https://status.surfboardpayments.com/incident/297266#62f9a35e24321f1289a1a68692d66a8483f12b29af447c0fcad004477a5eed2f All services are back up and running System Downtime https://status.surfboardpayments.com/incident/297266 Thu, 07 Dec 2023 13:50:00 -0000 https://status.surfboardpayments.com/incident/297266#62f9a35e24321f1289a1a68692d66a8483f12b29af447c0fcad004477a5eed2f All services are back up and running System Downtime https://status.surfboardpayments.com/incident/297266 Thu, 07 Dec 2023 13:50:00 -0000 https://status.surfboardpayments.com/incident/297266#62f9a35e24321f1289a1a68692d66a8483f12b29af447c0fcad004477a5eed2f All services are back up and running Increased failure rate https://status.surfboardpayments.com/incident/297253 Thu, 07 Dec 2023 13:05:00 -0000 https://status.surfboardpayments.com/incident/297253#9226b4eed6d10a62e5bd1250e3de414300d4fcf56b94686a21f9f075de856189 We are seeing increased failure rate for the last couple of minutes on payments. This issue is resolved right now. We are extremely sorry for the inconvenience caused. Degraded Performance on checkPaymentStatus https://status.surfboardpayments.com/incident/290305 Tue, 21 Nov 2023 10:30:00 -0000 https://status.surfboardpayments.com/incident/290305#6c74464b0d6e9b1abb3dbb8905a69dbe4ca54839c3dcd40a16da9f7bbca52c7c For a period of 9 minutes from 10:19:09.004Z (first instance of failure) to 10:28:33.741Z (final instance of failure), we had 23% percentage of “checkPaymentStatus” and "updateOrder" requests that were failing with the following response affecting 44 merchants. This issue is now resolved and is working normal. We are sorry for any issues this might have caused. Degraded Performance on checkPaymentStatus https://status.surfboardpayments.com/incident/290305 Tue, 21 Nov 2023 10:30:00 -0000 https://status.surfboardpayments.com/incident/290305#6c74464b0d6e9b1abb3dbb8905a69dbe4ca54839c3dcd40a16da9f7bbca52c7c For a period of 9 minutes from 10:19:09.004Z (first instance of failure) to 10:28:33.741Z (final instance of failure), we had 23% percentage of “checkPaymentStatus” and "updateOrder" requests that were failing with the following response affecting 44 merchants. This issue is now resolved and is working normal. We are sorry for any issues this might have caused.