Incidents reported on status page for Surfboard Payments AB https://status.surfboardpayments.com/ https://d1lppblt9t2x15.cloudfront.net/logos/dd00cd8b4cdc86683e835a12a6994443.png https://status.surfboardpayments.com/ en https://status.surfboardpayments.com/ Sun, 13 Jul 2025 11:05:51 +0000 https://status.surfboardpayments.com/#580b103a1dc051c017a80f2b8da0ff26aedd54a274c8f68177c9899c6d970780 Merchant Portal recovered https://status.surfboardpayments.com/ Sun, 13 Jul 2025 11:04:52 +0000 https://status.surfboardpayments.com/#580b103a1dc051c017a80f2b8da0ff26aedd54a274c8f68177c9899c6d970780 Merchant Portal went down https://status.surfboardpayments.com/ Sun, 29 Jun 2025 03:53:39 +0000 https://status.surfboardpayments.com/#223222a99a77e17b9107b86f5ab2832a1f4723c6726d199c9354e64770596130 Service Gateway recovered https://status.surfboardpayments.com/ Sun, 29 Jun 2025 03:52:42 +0000 https://status.surfboardpayments.com/#223222a99a77e17b9107b86f5ab2832a1f4723c6726d199c9354e64770596130 Service Gateway went down https://status.surfboardpayments.com/ Sun, 29 Jun 2025 03:42:44 +0000 https://status.surfboardpayments.com/#21baa82a8bfc6c89a8cce824366b7172b85d9d2c1a990b6afc93722608bd5b9c Service Gateway recovered https://status.surfboardpayments.com/ Sun, 29 Jun 2025 03:39:43 +0000 https://status.surfboardpayments.com/#21baa82a8bfc6c89a8cce824366b7172b85d9d2c1a990b6afc93722608bd5b9c Service Gateway went down https://status.surfboardpayments.com/ Sun, 29 Jun 2025 03:18:48 +0000 https://status.surfboardpayments.com/#16719ceb1cde92a60db84abf9dda4d9ff525078aeb1c55358244a36c304543b9 Service Gateway recovered https://status.surfboardpayments.com/ Sun, 29 Jun 2025 03:17:52 +0000 https://status.surfboardpayments.com/#16719ceb1cde92a60db84abf9dda4d9ff525078aeb1c55358244a36c304543b9 Service Gateway went down https://status.surfboardpayments.com/ Sun, 29 Jun 2025 02:59:41 +0000 https://status.surfboardpayments.com/#8983907e545a6e31eaef7ef3a58bd6c98551460e653f6d7551d54664c96cce3f Service Gateway recovered https://status.surfboardpayments.com/ Sun, 29 Jun 2025 02:57:58 +0000 https://status.surfboardpayments.com/#8983907e545a6e31eaef7ef3a58bd6c98551460e653f6d7551d54664c96cce3f Service Gateway went down https://status.surfboardpayments.com/ Sun, 29 Jun 2025 02:40:50 +0000 https://status.surfboardpayments.com/#f20f89d7006b9e1ae7d64cf3d403c64c08c2c33700439d6873c3b6e5220c2da1 Service Gateway recovered https://status.surfboardpayments.com/ Sun, 29 Jun 2025 02:22:41 +0000 https://status.surfboardpayments.com/#f20f89d7006b9e1ae7d64cf3d403c64c08c2c33700439d6873c3b6e5220c2da1 Service Gateway went down https://status.surfboardpayments.com/ Tue, 24 Jun 2025 21:40:24 +0000 https://status.surfboardpayments.com/#7b90d2ebb1be75d03256add40a78bad303fcaa15b64c1b2bdccdda47fb441589 Merchant Portal recovered https://status.surfboardpayments.com/ Tue, 24 Jun 2025 21:39:41 +0000 https://status.surfboardpayments.com/#7b90d2ebb1be75d03256add40a78bad303fcaa15b64c1b2bdccdda47fb441589 Merchant Portal went down https://status.surfboardpayments.com/ Sun, 22 Jun 2025 01:43:14 +0000 https://status.surfboardpayments.com/#bfdabdb5d4761471bd856165cb466453055928e12a02a94164c94248bda1e571 Swish recovered https://status.surfboardpayments.com/ Sun, 22 Jun 2025 01:42:44 +0000 https://status.surfboardpayments.com/#bfdabdb5d4761471bd856165cb466453055928e12a02a94164c94248bda1e571 Swish went down https://status.surfboardpayments.com/ Thu, 19 Jun 2025 23:38:07 +0000 https://status.surfboardpayments.com/#1b53b517b82d848c0c8d17e9bf7ad28d4f37bef1e9733eaf7bb30a39711978d3 Merchant Portal recovered https://status.surfboardpayments.com/ Thu, 19 Jun 2025 23:30:03 +0000 https://status.surfboardpayments.com/#1b53b517b82d848c0c8d17e9bf7ad28d4f37bef1e9733eaf7bb30a39711978d3 Merchant Portal went down https://status.surfboardpayments.com/ Sat, 31 May 2025 20:43:50 +0000 https://status.surfboardpayments.com/#db63781328c11ce112e2ba6e39fcaa1cb729d729097598df76768cafaf9f4759 Transaction Processing & API recovered https://status.surfboardpayments.com/ Sat, 31 May 2025 20:39:10 +0000 https://status.surfboardpayments.com/#db63781328c11ce112e2ba6e39fcaa1cb729d729097598df76768cafaf9f4759 Transaction Processing & API went down https://status.surfboardpayments.com/ Fri, 30 May 2025 20:21:15 +0000 https://status.surfboardpayments.com/#27a95ab2226fa25d8f0e50d0d6762b5bdb1b230ae05309bca762ef2fc811531d Transaction Processing & API recovered https://status.surfboardpayments.com/ Fri, 30 May 2025 20:20:24 +0000 https://status.surfboardpayments.com/#27a95ab2226fa25d8f0e50d0d6762b5bdb1b230ae05309bca762ef2fc811531d Transaction Processing & API went down https://status.surfboardpayments.com/ Thu, 29 May 2025 02:46:44 +0000 https://status.surfboardpayments.com/#52051a2e1d8d1d2130a8bca1768de907f245297319dcda19b43e1ec2518c9ee2 Swish recovered https://status.surfboardpayments.com/ Thu, 29 May 2025 02:45:44 +0000 https://status.surfboardpayments.com/#52051a2e1d8d1d2130a8bca1768de907f245297319dcda19b43e1ec2518c9ee2 Swish went down https://status.surfboardpayments.com/ Thu, 22 May 2025 02:43:20 +0000 https://status.surfboardpayments.com/#87dc6d0c7ccf90ef8d9a98be15839e444af0ca33ea9a1a06ae42c5ecd6ec7e49 Swish recovered https://status.surfboardpayments.com/ Thu, 22 May 2025 02:42:59 +0000 https://status.surfboardpayments.com/#87dc6d0c7ccf90ef8d9a98be15839e444af0ca33ea9a1a06ae42c5ecd6ec7e49 Swish went down https://status.surfboardpayments.com/incident/488043 Sat, 28 Dec 2024 10:45:00 -0000 https://status.surfboardpayments.com/incident/488043#b160fe1b104740dad6512a824616f39a42e5ad37e38a6726ebf1dfd23518fe67 We notice timeouts on our Payments API Update: The system is processing online orders but terminal orders still fail Update: The system is processing most orders with some errors Update: The system is fully restored https://status.surfboardpayments.com/incident/488043 Sat, 28 Dec 2024 10:45:00 -0000 https://status.surfboardpayments.com/incident/488043#b160fe1b104740dad6512a824616f39a42e5ad37e38a6726ebf1dfd23518fe67 We notice timeouts on our Payments API Update: The system is processing online orders but terminal orders still fail Update: The system is processing most orders with some errors Update: The system is fully restored https://status.surfboardpayments.com/incident/488043 Sat, 28 Dec 2024 10:45:00 -0000 https://status.surfboardpayments.com/incident/488043#b160fe1b104740dad6512a824616f39a42e5ad37e38a6726ebf1dfd23518fe67 We notice timeouts on our Payments API Update: The system is processing online orders but terminal orders still fail Update: The system is processing most orders with some errors Update: The system is fully restored https://status.surfboardpayments.com/incident/488043 Sat, 28 Dec 2024 10:45:00 -0000 https://status.surfboardpayments.com/incident/488043#b160fe1b104740dad6512a824616f39a42e5ad37e38a6726ebf1dfd23518fe67 We notice timeouts on our Payments API Update: The system is processing online orders but terminal orders still fail Update: The system is processing most orders with some errors Update: The system is fully restored https://status.surfboardpayments.com/incident/441725 Wed, 09 Oct 2024 09:45:00 -0000 https://status.surfboardpayments.com/incident/441725#a97c9281a37999f480bc7bd4a161be5fd9d8b2db5f7f525051cb9705e7038989 We were noticing an increase in timeouts than usual. Update: This is resolved. https://status.surfboardpayments.com/incident/441725 Wed, 09 Oct 2024 09:45:00 -0000 https://status.surfboardpayments.com/incident/441725#a97c9281a37999f480bc7bd4a161be5fd9d8b2db5f7f525051cb9705e7038989 We were noticing an increase in timeouts than usual. Update: This is resolved. https://status.surfboardpayments.com/incident/438772 Thu, 03 Oct 2024 16:50:00 -0000 https://status.surfboardpayments.com/incident/438772#0dacf5569bf174f20b68609683a86b5575b38ff44b9815bdb4d6f310716e6a11 Payment processing is degraded. We are investigating this issue All systems have been stable for the last 15 minutes, https://status.surfboardpayments.com/incident/438772 Thu, 03 Oct 2024 13:05:00 -0000 https://status.surfboardpayments.com/incident/438772#9ebb875bf535dc5e6e33d4a5b307cbcdd3ccbe3f421f57fd43bec0a2cbd7461a We are actively looking into resolving this. Update: The system is fairly stable now. We are actively monitoring the system Update: This issue is ongoing and we are seeing higher amount of failures. Update: The system is now fully up and everything is functioning as normal https://status.surfboardpayments.com/incident/311403 Thu, 11 Jan 2024 16:33:00 -0000 https://status.surfboardpayments.com/incident/311403#633ec08f9aee5c83eec5e4e8586f5b87619d19c0a2c138dc24676965653af20f We have transactions failing on certain terminals because of timeouts. All systems are operational and transactions seem to go through in other cases. **Update 1:** We see different terminals face the issue on one transaction and processing fine after the first transaction. **Update 2:** This issue is resolved currently https://status.surfboardpayments.com/incident/302842 Wed, 20 Dec 2023 12:20:00 -0000 https://status.surfboardpayments.com/incident/302842#f856ac9185a9584540519dc6ea056971d70decbc3015051aaa44182cffb29a01 We are seeing timeout errors impacting the API. Update: This was caused due to a Kubernetes node restart. We are investigating as to why this happened and will provide an update. All services are operational now, https://status.surfboardpayments.com/incident/297266 Thu, 07 Dec 2023 13:50:00 -0000 https://status.surfboardpayments.com/incident/297266#62f9a35e24321f1289a1a68692d66a8483f12b29af447c0fcad004477a5eed2f All services are back up and running https://status.surfboardpayments.com/incident/297266 Thu, 07 Dec 2023 13:50:00 -0000 https://status.surfboardpayments.com/incident/297266#62f9a35e24321f1289a1a68692d66a8483f12b29af447c0fcad004477a5eed2f All services are back up and running https://status.surfboardpayments.com/incident/297266 Thu, 07 Dec 2023 13:50:00 -0000 https://status.surfboardpayments.com/incident/297266#62f9a35e24321f1289a1a68692d66a8483f12b29af447c0fcad004477a5eed2f All services are back up and running https://status.surfboardpayments.com/incident/297266 Thu, 07 Dec 2023 13:50:00 -0000 https://status.surfboardpayments.com/incident/297266#62f9a35e24321f1289a1a68692d66a8483f12b29af447c0fcad004477a5eed2f All services are back up and running https://status.surfboardpayments.com/incident/297266 Thu, 07 Dec 2023 13:50:00 -0000 https://status.surfboardpayments.com/incident/297266#62f9a35e24321f1289a1a68692d66a8483f12b29af447c0fcad004477a5eed2f All services are back up and running https://status.surfboardpayments.com/incident/297253 Thu, 07 Dec 2023 13:05:00 -0000 https://status.surfboardpayments.com/incident/297253#9226b4eed6d10a62e5bd1250e3de414300d4fcf56b94686a21f9f075de856189 We are seeing increased failure rate for the last couple of minutes on payments. This issue is resolved right now. We are extremely sorry for the inconvenience caused. https://status.surfboardpayments.com/incident/290305 Tue, 21 Nov 2023 10:30:00 -0000 https://status.surfboardpayments.com/incident/290305#6c74464b0d6e9b1abb3dbb8905a69dbe4ca54839c3dcd40a16da9f7bbca52c7c For a period of 9 minutes from 10:19:09.004Z (first instance of failure) to 10:28:33.741Z (final instance of failure), we had 23% percentage of “checkPaymentStatus” and "updateOrder" requests that were failing with the following response affecting 44 merchants. This issue is now resolved and is working normal. We are sorry for any issues this might have caused. https://status.surfboardpayments.com/incident/290305 Tue, 21 Nov 2023 10:30:00 -0000 https://status.surfboardpayments.com/incident/290305#6c74464b0d6e9b1abb3dbb8905a69dbe4ca54839c3dcd40a16da9f7bbca52c7c For a period of 9 minutes from 10:19:09.004Z (first instance of failure) to 10:28:33.741Z (final instance of failure), we had 23% percentage of “checkPaymentStatus” and "updateOrder" requests that were failing with the following response affecting 44 merchants. This issue is now resolved and is working normal. We are sorry for any issues this might have caused.