Incidents reported on status page for Surfboard Payments AB https://status.surfboardpayments.com/ https://d1lppblt9t2x15.cloudfront.net/logos/290173773499dd07875c7292284e3ea5.png https://status.surfboardpayments.com/ en https://status.surfboardpayments.com/incident/938525 Mon, 29 Jun 2026 13:51:00 -0000 https://status.surfboardpayments.com/incident/938525#01251a599bed2a51b02baba1050bc0e8524f715e5e4881d3d5e2cc4bbfca3132 This incident is now resolved; the reported increase in terminal creation failures was traced to a device-level configuration setting on a small number of devices rather than a service issue. Card-present transactions on existing terminals were not impacted, and no further action is required. https://status.surfboardpayments.com/incident/938525 Mon, 29 Jun 2026 13:45:00 -0000 https://status.surfboardpayments.com/incident/938525#150c12ea0cccbb0881d2dd53317f0fc560988af4a9deb5f6181a4e617a9fcd2d We are continuing to investigate an increase in terminal creation failures affecting certain SoftPOS deployments on Android, and there is no change to report at this time. Card-present transactions on existing terminals are not expected to be impacted, and we will share a further update as soon as we have more information. https://status.surfboardpayments.com/incident/938525 Mon, 29 Jun 2026 13:26:00 -0000 https://status.surfboardpayments.com/incident/938525#6b27511c40b5dd93aad036f6ea45f217c13b863e0bcbbb7538b821c88f219b2c We are currently investigating an increase in terminal creation failures affecting certain SoftPOS deployments on Android. Card-present transactions on existing terminals are not expected to be impacted, and we will share an update as soon as we have more information. https://status.surfboardpayments.com/incident/935941 Fri, 26 Jun 2026 13:00:00 -0000 https://status.surfboardpayments.com/incident/935941#e8b1252c299154df30877b9a74cad719fc875edb2f233cdc9c9714737613fe26 This incident can be marked as resolved, with no issues for the last couple of hours. We will continue to monitor closely and apologise for any inconvenience caused. https://status.surfboardpayments.com/incident/935941 Fri, 26 Jun 2026 09:51:00 -0000 https://status.surfboardpayments.com/incident/935941#780a2d0863e381e489325e80b9e43c62b04794169684b31f0be76e38381ce25d We are continuing to investigate occasional declines affecting some card-present transactions. We keep it under observation https://status.surfboardpayments.com/incident/935941 Fri, 26 Jun 2026 09:18:54 -0000 https://status.surfboardpayments.com/incident/935941#05c727fde703e6491c0169e46242c16bab21ecb15ff31bf8ddfd838e4c028bbd This incident has been resolved. An elevated decline rate previously affected some card-present transactions on certain terminals, with some transaction categories more affected than others, and all affected payments are now processing normally. We will continue to monitor closely and apologise for any inconvenience caused. https://status.surfboardpayments.com/incident/935941 Fri, 26 Jun 2026 09:13:30 -0000 https://status.surfboardpayments.com/incident/935941#83cd152df3e01802e1d1d295f9b7e7c8792da92c51705bfa29b03e2acfbdfb65 We have identified the cause of an elevated decline rate affecting some card-present transactions on certain terminals, with some transaction categories more affected than others. Many payments continue to process normally, and we are working to resolve the issue. A further update will follow shortly. https://status.surfboardpayments.com/incident/935941 Fri, 26 Jun 2026 09:05:48 -0000 https://status.surfboardpayments.com/incident/935941#3a06d5a4cb2cf95fa3a14b45339e50358907e652c6d3e4d6b766df647b6d963d We are currently investigating reports of an elevated decline rate affecting some card-present transactions on certain terminals. Many payments continue to process normally, and we are working to identify the cause. A further update will follow shortly. https://status.surfboardpayments.com/incident/933294 Wed, 24 Jun 2026 11:52:00 -0000 https://status.surfboardpayments.com/incident/933294#85ab13947396b5beac71e335864d67bfe548d98c97d32744b034a7dacb730b01 The provider has resolved this incident. Thank you for your patience — please reach out to your Surfboard contact with any questions. https://status.surfboardpayments.com/incident/933316 Wed, 24 Jun 2026 11:07:00 -0000 https://status.surfboardpayments.com/incident/933316#85a9e9c401ce15ba3313246245f39d7f8d9d58f2b6fe722e5a7a3d8d49595ea0 Payments are going through without increased failure rates. We are monitoring closely to confirm full recovery. https://status.surfboardpayments.com/incident/933294 Wed, 24 Jun 2026 10:43:00 -0000 https://status.surfboardpayments.com/incident/933294#4a005d6c3b8c2eb9da3b2fd8414635bc0500c0ddf6537718c00bc8ab1fe6100e The connectivity has recovered for a majority of the merchants and we are working together with the provider on a fix. https://status.surfboardpayments.com/incident/933316 Wed, 24 Jun 2026 10:39:00 -0000 https://status.surfboardpayments.com/incident/933316#f7ba445ac65f5c58372e25141db9a963b52c429aee1aca21b9d722d0e8b171d0 The platform has been stabilizing, and we see a decrease in the failure rates. We are continue to monitor the situation https://status.surfboardpayments.com/incident/933316 Wed, 24 Jun 2026 10:30:00 -0000 https://status.surfboardpayments.com/incident/933316#c29ffef0d904db15bcd357242ac2dfc5c37e0b7deac13c2ee154b290b9ffce0e Currently affected are merchants using non-Pro devices, including SurfTouch, SurfPrint and SurfPad https://status.surfboardpayments.com/incident/933316 Wed, 24 Jun 2026 10:28:00 -0000 https://status.surfboardpayments.com/incident/933316#c1ad5b49ab2cca0001a1d1498ced9590c367757d7b55468a92da2e63533ac361 We are seeing an increase in failure rates affecting payments. We will share more as soon as we have it. https://status.surfboardpayments.com/incident/933294 Wed, 24 Jun 2026 09:52:00 -0000 https://status.surfboardpayments.com/incident/933294#6e93de458bb1fe421769ac9a5a56e8de0a5e709dea0b86016108a5338a342b2e We are investigating reports of GSM connectivity not working affecting some terminals using this as their primary connectivity method. We will share more as soon as we have it. https://status.surfboardpayments.com/ Mon, 22 Jun 2026 10:23:25 +0000 https://status.surfboardpayments.com/#4a97af0c3faffd5dfde57cfb85b7067edaaa107dffa5aea7f162c03b13218459 Partner Portal recovered https://status.surfboardpayments.com/ Mon, 22 Jun 2026 10:20:42 +0000 https://status.surfboardpayments.com/#4a97af0c3faffd5dfde57cfb85b7067edaaa107dffa5aea7f162c03b13218459 Partner Portal went down https://status.surfboardpayments.com/incident/927973 Thu, 18 Jun 2026 16:00:00 -0000 https://status.surfboardpayments.com/incident/927973#bf41e70f22fb9a657ad2b921eb924dff4925560a8d41cdc53cf7fb79f067ec41 We are currently experiencing degraded performance in transaction processing. Investigation is underway. https://status.surfboardpayments.com/ Thu, 28 May 2026 12:31:00 +0000 https://status.surfboardpayments.com/#f33678b3b30b512d46fb97c1f3066a21bdca55d0b185975c8e014cf495baa56a Merchant Portal recovered https://status.surfboardpayments.com/ Thu, 28 May 2026 12:28:55 +0000 https://status.surfboardpayments.com/#f33678b3b30b512d46fb97c1f3066a21bdca55d0b185975c8e014cf495baa56a Merchant Portal went down https://status.surfboardpayments.com/ Tue, 26 May 2026 15:18:09 +0000 https://status.surfboardpayments.com/#5fa26a47b3232a3a5b1dc2acbd339b776416b89a2f25e7ccb042277ca1a4755f Merchant Portal recovered https://status.surfboardpayments.com/ Tue, 26 May 2026 15:16:22 +0000 https://status.surfboardpayments.com/#5fa26a47b3232a3a5b1dc2acbd339b776416b89a2f25e7ccb042277ca1a4755f Merchant Portal went down https://status.surfboardpayments.com/incident/725184 Tue, 16 Sep 2025 09:47:00 -0000 https://status.surfboardpayments.com/incident/725184#955180a219279ea3cb7bed3414955c4efda790ac4c1047968f996c962dcc91f8 We are facing degraded performance in Google Cloud SQL Authentication https://status.surfboardpayments.com/incident/488043 Sat, 28 Dec 2024 10:45:00 -0000 https://status.surfboardpayments.com/incident/488043#b160fe1b104740dad6512a824616f39a42e5ad37e38a6726ebf1dfd23518fe67 We notice timeouts on our Payments API Update: The system is processing online orders but terminal orders still fail Update: The system is processing most orders with some errors Update: The system is fully restored https://status.surfboardpayments.com/incident/441725 Wed, 09 Oct 2024 09:45:00 -0000 https://status.surfboardpayments.com/incident/441725#a97c9281a37999f480bc7bd4a161be5fd9d8b2db5f7f525051cb9705e7038989 We were noticing an increase in timeouts than usual. Update: This is resolved. https://status.surfboardpayments.com/incident/438772 Thu, 03 Oct 2024 16:50:00 -0000 https://status.surfboardpayments.com/incident/438772#0dacf5569bf174f20b68609683a86b5575b38ff44b9815bdb4d6f310716e6a11 Payment processing is degraded. We are investigating this issue All systems have been stable for the last 15 minutes, https://status.surfboardpayments.com/incident/438772 Thu, 03 Oct 2024 13:05:00 -0000 https://status.surfboardpayments.com/incident/438772#9ebb875bf535dc5e6e33d4a5b307cbcdd3ccbe3f421f57fd43bec0a2cbd7461a We are actively looking into resolving this. Update: The system is fairly stable now. We are actively monitoring the system Update: This issue is ongoing and we are seeing higher amount of failures. Update: The system is now fully up and everything is functioning as normal https://status.surfboardpayments.com/incident/311403 Thu, 11 Jan 2024 16:33:00 -0000 https://status.surfboardpayments.com/incident/311403#633ec08f9aee5c83eec5e4e8586f5b87619d19c0a2c138dc24676965653af20f We have transactions failing on certain terminals because of timeouts. All systems are operational and transactions seem to go through in other cases. **Update 1:** We see different terminals face the issue on one transaction and processing fine after the first transaction. **Update 2:** This issue is resolved currently https://status.surfboardpayments.com/incident/302842 Wed, 20 Dec 2023 12:20:00 -0000 https://status.surfboardpayments.com/incident/302842#f856ac9185a9584540519dc6ea056971d70decbc3015051aaa44182cffb29a01 We are seeing timeout errors impacting the API. Update: This was caused due to a Kubernetes node restart. We are investigating as to why this happened and will provide an update. All services are operational now, https://status.surfboardpayments.com/incident/297266 Thu, 07 Dec 2023 13:50:00 -0000 https://status.surfboardpayments.com/incident/297266#62f9a35e24321f1289a1a68692d66a8483f12b29af447c0fcad004477a5eed2f All services are back up and running https://status.surfboardpayments.com/incident/297253 Thu, 07 Dec 2023 13:05:00 -0000 https://status.surfboardpayments.com/incident/297253#9226b4eed6d10a62e5bd1250e3de414300d4fcf56b94686a21f9f075de856189 We are seeing increased failure rate for the last couple of minutes on payments. This issue is resolved right now. We are extremely sorry for the inconvenience caused. https://status.surfboardpayments.com/incident/290305 Tue, 21 Nov 2023 10:30:00 -0000 https://status.surfboardpayments.com/incident/290305#6c74464b0d6e9b1abb3dbb8905a69dbe4ca54839c3dcd40a16da9f7bbca52c7c For a period of 9 minutes from 10:19:09.004Z (first instance of failure) to 10:28:33.741Z (final instance of failure), we had 23% percentage of “checkPaymentStatus” and "updateOrder" requests that were failing with the following response affecting 44 merchants. This issue is now resolved and is working normal. We are sorry for any issues this might have caused.